You went through all the trouble of submitting Binance KYC verification, only to receive a "verification failed" notification — it's understandable to feel frustrated. But don't panic. A rejected KYC doesn't mean you can't use Binance. In most cases, identifying the issue and addressing it will get your resubmission approved.
Don't have a Binance account yet? Register a Binance account first, then verify. Using the Binance APP for document photos usually produces better results.
Common Reasons for KYC Rejection
Document Photo Quality Issues
This is the most common reason, accounting for over half of all rejections:
- Blurry photos: Camera shake or poor focus making text unreadable
- Poor lighting: Photos taken in dark areas appearing too dim
- Document glare: Light or sunlight creating bright spots that cover information
- Incomplete edges: Document corners cut off, not fully visible in the frame
- Obstructions: Fingers, shadows, or other objects covering key information
Information Mismatch
- Name entered doesn't match the name on the document
- Date of birth entered incorrectly
- Nationality selection doesn't match the document's issuing country
Document Issues
- Document has expired
- Document is severely worn with unclear information
- Using an unaccepted document type
- Submitting photocopies or screenshots instead of original photos
Facial Recognition Failure
- Poor lighting conditions
- Face partially obstructed
- Movements don't meet system requirements
- Camera quality too poor
Targeted Solutions
Fixing Photo Quality Issues
Reshoot in a better environment: Find a place with abundant natural light (near a window works best). Place the document flat on a white or light-colored surface. Avoid using flash — it easily causes glare.
Stabilize your shot: Hold your phone steady with both hands, or fix it in place before shooting. Make sure focus is sharp before pressing the shutter.
Check the result: After taking the photo, zoom in to confirm all text is clearly legible and all four corners of the document are complete.
Use the APP: The built-in camera function in the Binance APP automatically guides you to align the document, typically producing better results than taking a photo separately and uploading.
Fixing Information Mismatches
Carefully verify every field you entered on the verification page:
- Name must exactly match the document, including character variations
- If the document shows a Chinese name, enter the Chinese name — don't use pinyin
- Double-check the date of birth (year, month, day)
- Confirm the nationality selection is correct
Fixing Document Issues
- If your document is about to expire, get a new one before verifying
- If the document is severely worn, get a replacement
- Confirm your document type is supported by Binance (ID card, passport, driver's license)
Fixing Facial Recognition Failures
- Remove glasses, hats, masks, and all facial accessories
- Find a place with even lighting — avoid backlighting
- Face the camera directly with a natural expression
- Follow on-screen instructions slowly — don't move too fast
- If your phone's front camera is unclear, try a different phone
Resubmission Tips
- Wait for the cooldown period: After rejection, you usually need to wait before resubmitting (typically 24 hours)
- Read the rejection reason: Binance usually states the reason in the notification — address it specifically
- Don't resubmit identical materials: Submitting the same problematic materials will likely result in another rejection
- Fix all issues at once: Don't take chances — check everything thoroughly
What If You're Rejected Multiple Times?
If you've tried multiple times and still can't pass, you can:
Contact Binance support: Use the live chat feature on Binance's website or APP. Support can review your previous submissions and tell you exactly what's wrong.
Try a different document type: If your ID card isn't working, try a passport. Different document types may have slightly different review standards.
Check your account status: In rare cases, the account itself may have risk control issues that require support intervention.
Special Situations
Rare characters in your name: If your name contains uncommon characters, the system may not recognize them correctly. Contact support for manual review.
Document address differs from residence: Basic verification usually doesn't require address matching, but advanced verification may check. Ensure your proof of address matches your actual residence.
Recently replaced document: If you recently got a new document, make sure to submit the new one — the old document information may have been invalidated.
KYC rejection isn't a big deal. As long as you carefully analyze the reason, prepare properly, and resubmit, the vast majority of users will pass smoothly. Be patient and follow the requirements step by step.