Getting scammed in C2C trading is both infuriating and stressful, but Binance provides a comprehensive appeal system to protect users' rights. Register a Binance account to learn about the platform's safety mechanisms. Get the Binance APP so you can file appeals during trades at any time.
Common C2C Scam Tactics
Understanding scammers' common tricks is the first step to prevention.
Fake payment screenshot scam: The scammer sends you a forged transfer success screenshot and pressures you to release crypto immediately. In reality, they never paid or the amount is wrong. Many beginners trust the screenshot and rush to release.
Three-party fraud: The scammer operates on multiple platforms simultaneously, using your payment info to trick another victim into paying you. You receive money, but it's not from the actual buyer — leading to potential legal complications later.
Partial payment then pressure to release: The deal is for $10,000, but the scammer only pays $5,000 and urges you to release crypto, promising to send the rest later. Once you release, you'll never see the remaining payment.
Luring off-platform: The scammer guides you to WeChat, Telegram, or other platforms outside Binance to complete the trade, escaping Binance's escrow protection before executing the scam.
Steps to File an Appeal
Step 1: Do NOT release the crypto
This is the most critical step. If you haven't clicked "Confirm Release," your cryptocurrency is still held in Binance's escrow — it's safe. No matter how much pressure the other party applies, never release crypto until everything checks out.
Step 2: Initiate appeal on the order page
Go to the C2C order details page and find the "Appeal" button. Select the appeal reason, such as "Buyer hasn't paid but is requesting release" or "Payment amount is incorrect."
Step 3: Provide detailed evidence
Upload all relevant evidence materials, including but not limited to: bank statement screenshots (proving whether payment was received and the amount), chat record screenshots, the counterparty's transfer records (if available), and any materials that support your claim. The more comprehensive your evidence, the higher the chance of a successful appeal.
Step 4: Wait for support intervention
After submitting the appeal, Binance's support team will begin processing within a few hours. They'll review evidence from both sides and may request additional information. The typical appeal resolution timeframe is 24 to 72 hours; complex cases may take longer.
During the Appeal Process
Stay calm and rational. Clearly state the facts in Binance's chat window — don't engage in arguments with the other party. Keep all communication within the Binance platform, as on-platform chat records serve as reference material for support.
Don't take any action (like releasing crypto or canceling the order) until the appeal is resolved. If the other party threatens or pressures you, simply ignore them and wait for the support team's ruling.
After a Successful Appeal
If support rules in your favor, the escrowed cryptocurrency is returned to you. You can also leave negative feedback and report the other party on their trading page, helping other users identify risky traders.
How to Prevent Getting Scammed
Choose verified merchants with good reputation ratings. Keep all communication within the Binance platform — don't be lured to external platforms. Confirm receipt only based on actual bank account arrivals, not screenshots or verbal promises. The receiving account name must match the counterparty's Binance verified identity.
If anything feels off, it's better to cancel the trade than risk releasing crypto. Your cryptocurrency is 100% safe as long as you haven't released it.
Building Good Evidence Habits
Develop the habit of taking screenshots and keeping records. Before each trade, screenshot the counterparty's information. During the trade, capture chat content and payment details. After the trade, save order records. These records become your most powerful ammunition in an appeal.